Terms and Conditions
PARTICIPANTS
Participation in tours promoted by WALK AND TOUR APS is strictly voluntary. By making the reservation, the participant automatically accepts the terms and conditions specified in this document.
STUDENTS
We have special rates for those students who prove they belong to an educational institution through a student ID with a photo.
GROUPS
The free tour is planned for small groups. Groups of 6 or more adults are asked for a contribution of 10 euros per person at the beginning of the tour, to guarantee the guide a decent income for his work.
This is applicable even to groups of 6 or more adults who have made separate reservations to avoid the aforementioned contribution.
Also you can contact us directly to hire a private tour, which will be the only way to guarantee that the group will take the tour together and with a guide exclusively.
CHILDREN
Children 13 and under accompanied by a responsible adult are welcome on any of our tours. Please note that
our tours are not specially designed for minors. However, if you access the section of each tour on our website, you will be able to find all the information about the content of the activity to be able to decide if you consider it appropriate.
Children from 0 to 13 do not pay a ticket. From 14 to 17 they pay a student ticket.
BOOKINGS AND CANCELLATIONS
We always recommend booking your place in the free tour, which you can do through our website. We will give priority to those people who have made their reservation. Those who do not have a reserved place will be subject to availability on a first-come, first-served basis.
If you want to change the date and/or time of a paid or private tour, please send us an email to info@walkandtour.dk with the name, photo of the ticket and the new date on which you want to do the tour. You must ask us for any changes you want to make to your reservation at least 72 hours before the departure time of the tour. We will be happy to help you whenever possible.
You can cancel your private tour or paid tour reservation by sending an email to info@walkandtour.dk. Cancellations must be made at least 72 hours before the start of the activity. After this period of time, the company reserves the right not to refund the money.
DELAYS
For the Free tour and paid tours the tour guide will start the activity at the agreed time. Unfortunately for a matter of organization, it is not possible to join the tour halfway.
If participants do not show up on time at the agreed starting point, Walk and Tour APS reserves the right to start the tour, excursion or trip without the participants.
On private tours, the tour guide will be reserved only for the period of time indicated in the reservation description. In the event that the group arrives more than 15 minutes late, the waiting time will be reduced from the agreed duration of the tour. The guide will have a tolerance of 15 minutes, if the group did not establish contact, it will be considered that the group did not show up and the service will be canceled without the possibility of a refund.
In case of delay, you can contact us from Monday to Sunday at +45 71352453 from 10 am to 3:30 pm or write to us at info@walkandtour.dk
TOUR CONTENTS
The description of the tour is informative and general. Walk and Tour APS and the guide reserve the right to modify the route whenever it deems necessary for reasons of safety of the guide or even weather conditions. The activities do not include entrance to attractions such as castles or museums.
Our tours are all on foot, the only tour in which it is necessary to take public transport is the EL LADO B tour, which the ticket is included in the rate.
On the other hand, the price of the tour does not include any type of insurance for the participants. It is recommended that they take out travel insurance that covers personal accidents, personal effects or liability.
Neither WALK AND TOUR APS, nor the guides who offer the tours, will be responsible for any physical injury, damage or loss of personal property during the tours. The guides reserve the right to deny the participation of any person, for any reason, in any of the tours.
CONSIDERATIONS
Participants should keep in mind that the tours are on foot, therefore it requires physical effort at times. Therefore, it is not recommended for people with certain health problems.
We recommend that participants wear appropriate clothing and footwear for the activity, as well as water, an umbrella or rain gear. The weather in Copenhagen is quite irregular.
EMERGENCY CONTACT
The contact for all kinds of inquiries is our office in Copenhagen. You can contact us at +45 71352453 or write to info@walkandtour.dk